[CTQ Smartcast] How Remote Work Changed Work

If 2020 was when everyone went remote, 2021 will be about whether the pendulum swings back and by how much: return to offices, go hybrid, or stay remote.

In August 2020, we spoke to Monish Darda of Icertis, KS Prashant of IDeaS, and Nitin Deshpande of Evolent Health about drawing parallels from other worlds when it comes to remote work. In Part 2, we find out what they have learned since then, what has changed, and how they see the future of teams, collaboration, and engagement. They were in conversation with Harish and Ramanand.

If 2020 was the year when everyone went remote, 2021 will be about understanding whether to return to offices, or 'hybridise' it with remote, or stay remote....

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Some of the things we spoke about:

  • Roles which have undergone a fundamental change

  • How physical offices spaces will change for good

  • The need to come up with new reasonable metrics to track work

  • How challenges and quality of work will drive employee satisfaction

  • How remote working brings meritocracy to the fore

  • Did remote work improve work-life balance?

  • Will workplaces flip? where work gets done at home and networking, culture, and fun happens at the office.

Some interesting ideas that came out of this discussion:

On what will keep good people with companies

“In the past, superficial things have been used to create great work environment: dancing classes, yoga classes, good meals outside. If remote working is here to stay, those paradigms will be challenged. If people have to be tied to a company, then it always has to be the quality of work, the excitement at work.
- K.S. Prashant, Managing Director, IDeaS

On what is likely to stay the same

People know now that working at home - working in an environment that you are comfortable with - works. That makes it almost impossible to get back to the pre-pandemic normal. It will always be hybrid.
- Monish Darda, Co-Founder, Icertis

And what will endure forever

The ‘Connect’ (with the company) is hard to recreate (in a remote setup). At the end of the day, I should be happy. You better give people good solid work so that they feel satisfied otherwise it doesn’t matter for them who they work for.
- Nitin Deshpande, President, Evolent Health


Also watch

Watch Part 1 of this discussion on Remote Work, where we draw parallels from other worlds.

Remote working has been different, disruptive and sometimes disorienting. What's really happening out there? We talk analogies, experiences, routine practise...