[CTQ Highlights] Missed our session on 'Switch'? Watch it here.

The book 'Switch' (Amazon link) by Chip and Dan Heath shows a path to make change happen 'when change is hard'. What do you do if you can't or don't want to force change down the throat of your organisation or team, or even yourself? 'Switch' identifies an interesting 9-part change framework.

In this talk. Ramanand tells you what Switch is about, and whether you should read it.